Addons (1)

Recommended Hardware, Peripherals & Computer Specs

The beauty of Gravy is that it will run on almost any web enabled device out there. This means it can run on both Windows or Apple based computers as well as tablets such as the Ipad, all you need is a data connection!

For example setup guides and full details on installing and configuring receipt printers, barcode printers etc, please browse our Hardware Forums

Below we have put together a quick checklist containing the recommended specs that your hardware should have to ensure you get the most out of Vend! For a detailed current spec sheet, please download and use the attached guide document.

Please note that though Gravy is compatible with wide range of devices and tablets, each type of hardware and OS has different compatibility with peripheral hardware, such as thermal printers, scanners, cash drawers etc. Please carefully check the guideline below before purchasing hardware, to ensure everything will work together.

Windows & Apple Computers

Operating system

Windows

We recommend using Windows 7, Gravy also works well with both Windows Vista and XP

Apple

We recommend using Lion, Snow Leopard or Leopard

Linux

Vend is compatible with most linux packages, running a graphical interface and Chrome. Printing set up may vary, depending on availability of manufacturer drivers for your OS.

Browser

We recommend using Google Chrome as your default web browser for Vend, here’s why…

Hardware

CPU

A high end single core or any dual/quad core Intel or AMD processor will keep your system running nice and quick, These can be found in most computers that were released in the last 5 years.

RAM

We recommend having at least 2GB of RAM (or higher) just to make sure your system has enough memory to cope with anything you might through at it.

Please note, if you are running Google Chrome (or any modern web browser) on older computers, with insufficient CPU or RAM, performance will be noticeably less responsive.

Hard Drive

Vend is a web based app that runs in the cloud, this means no big installation files or databases to store on your hard drive. The size of your hard drive is completely up to you and is dependent on what else you intend to use your computer for.

Peripherals

Touchscreen

Vend will work well with any size or brand of touchscreen, but the price varies from consumer models up to more robust ELO model touch screens designed for high turnover environments.

Mouse & Keyboard

We recommend including a keyboard and number pad for quick searching and quantity adjustments

Receipt Printers & Cash Drawers

We recommend Star or Epson brand USB receipt printers, which are robust, fast and work well with Vend. We have good support docs on configuring Star printers for Mac and Windows.  If plan to use a cash drawer, ensure the printer has an RJ12 port, which, when configured correctly, will open the drawer after printing a receipt.

Please ensure you choose a USB printer with full and current manufacturer drivers for your operating system or device. Older COM PORT printers & scanners without current drivers, or printers configured to work with OPOS or other native (non operating system) drivers may not be USB compatible, and tricky to configure.

The easy test is.. if you can print to your printer it from Word, or Notepad, you can print to it from Vend.

As a rule if you can print to it from notepad or text edit, or scan a barcode into notepad or text edit, it should work with Vend. 

If choosing a tablet, please check our help guides on printing to thermal printers from Tablets. Only Windows tablets will natively support thermal printers. iOS tablets can be configured to print to a Star or Epson printer, but only using a Mac Mini or MacBook as a print ‘server’

any model of cash drawer should be fine, provided it’s RJ12 compatible.

Barcode Labels & Scanners 

We recommend Zebra brand label printers on Windows operating system with full current drivers installed. For barcode scanning, any compatible, multi code format USB (plug & play) barcode scanner will work with Vend.  Price varies depending on build quality, and robustness. A basic USB scanner will work fine. Bluetooth scanners are also a great option for use with tablet computers.

Tablets

Windows 7

Vend works very well on Windows 7 tablets. Running full screen chrome, these tablets are USB and Wifi compatible, and you can install full drivers for thermal printers, such as the Star TSP100 which will allow you to operate a receipt printer and cash drawer from a tablet computer. We recommend screen sizes above 10inch.

iPad

Vend is optimised for the iPad. You can print to a thermal printer & cash draw via a Mac OS X 10.5 + Mac Mini or Mac Book, acting as a print server and running Collobos FingerPrint. Please read this detailed setup guide.

Please note at this stage we have not produced in testing a satisfactory iPad / Receipt Printer / Cash Drawer setup using a Windows based print server. Windows does not gracefully respect print sizes sent from iOS devices, and tends to print very long receipts with much white space. The printer will print, and the draw will open, but the receipts do not format well. As such we currently advise only the use of a Mac based print server with iPads. (or using Airprint compatible laser or deskjet printers). We are working on a solution to this, using native iOS clients.

Android

Vend works great with Android versions Honeycomb and above. We recommend screen sizes above 10inch. Please note that printing from Android via Cloud Print is unfortunately not yet supported by any brands of thermal receipt printers. So while Android will work great as a standalone POS, for email or no receipts, it will not currently possible to set up like a traditional Cash Register / Printer / Drawer.

Getting Started (6)

Recommended Hardware, Peripherals & Computer Specs

The beauty of Gravy is that it will run on almost any web enabled device out there. This means it can run on both Windows or Apple based computers as well as tablets such as the Ipad, all you need is a data connection!

For example setup guides and full details on installing and configuring receipt printers, barcode printers etc, please browse our Hardware Forums

Below we have put together a quick checklist containing the recommended specs that your hardware should have to ensure you get the most out of Vend! For a detailed current spec sheet, please download and use the attached guide document.

Please note that though Gravy is compatible with wide range of devices and tablets, each type of hardware and OS has different compatibility with peripheral hardware, such as thermal printers, scanners, cash drawers etc. Please carefully check the guideline below before purchasing hardware, to ensure everything will work together.

Windows & Apple Computers

Operating system

Windows

We recommend using Windows 7, Gravy also works well with both Windows Vista and XP

Apple

We recommend using Lion, Snow Leopard or Leopard

Linux

Vend is compatible with most linux packages, running a graphical interface and Chrome. Printing set up may vary, depending on availability of manufacturer drivers for your OS.

Browser

We recommend using Google Chrome as your default web browser for Vend, here’s why…

Hardware

CPU

A high end single core or any dual/quad core Intel or AMD processor will keep your system running nice and quick, These can be found in most computers that were released in the last 5 years.

RAM

We recommend having at least 2GB of RAM (or higher) just to make sure your system has enough memory to cope with anything you might through at it.

Please note, if you are running Google Chrome (or any modern web browser) on older computers, with insufficient CPU or RAM, performance will be noticeably less responsive.

Hard Drive

Vend is a web based app that runs in the cloud, this means no big installation files or databases to store on your hard drive. The size of your hard drive is completely up to you and is dependent on what else you intend to use your computer for.

Peripherals

Touchscreen

Vend will work well with any size or brand of touchscreen, but the price varies from consumer models up to more robust ELO model touch screens designed for high turnover environments.

Mouse & Keyboard

We recommend including a keyboard and number pad for quick searching and quantity adjustments

Receipt Printers & Cash Drawers

We recommend Star or Epson brand USB receipt printers, which are robust, fast and work well with Vend. We have good support docs on configuring Star printers for Mac and Windows.  If plan to use a cash drawer, ensure the printer has an RJ12 port, which, when configured correctly, will open the drawer after printing a receipt.

Please ensure you choose a USB printer with full and current manufacturer drivers for your operating system or device. Older COM PORT printers & scanners without current drivers, or printers configured to work with OPOS or other native (non operating system) drivers may not be USB compatible, and tricky to configure.

The easy test is.. if you can print to your printer it from Word, or Notepad, you can print to it from Vend.

As a rule if you can print to it from notepad or text edit, or scan a barcode into notepad or text edit, it should work with Vend. 

If choosing a tablet, please check our help guides on printing to thermal printers from Tablets. Only Windows tablets will natively support thermal printers. iOS tablets can be configured to print to a Star or Epson printer, but only using a Mac Mini or MacBook as a print ‘server’

any model of cash drawer should be fine, provided it’s RJ12 compatible.

Barcode Labels & Scanners 

We recommend Zebra brand label printers on Windows operating system with full current drivers installed. For barcode scanning, any compatible, multi code format USB (plug & play) barcode scanner will work with Vend.  Price varies depending on build quality, and robustness. A basic USB scanner will work fine. Bluetooth scanners are also a great option for use with tablet computers.

Tablets

Windows 7

Vend works very well on Windows 7 tablets. Running full screen chrome, these tablets are USB and Wifi compatible, and you can install full drivers for thermal printers, such as the Star TSP100 which will allow you to operate a receipt printer and cash drawer from a tablet computer. We recommend screen sizes above 10inch.

iPad

Vend is optimised for the iPad. You can print to a thermal printer & cash draw via a Mac OS X 10.5 + Mac Mini or Mac Book, acting as a print server and running Collobos FingerPrint. Please read this detailed setup guide.

Please note at this stage we have not produced in testing a satisfactory iPad / Receipt Printer / Cash Drawer setup using a Windows based print server. Windows does not gracefully respect print sizes sent from iOS devices, and tends to print very long receipts with much white space. The printer will print, and the draw will open, but the receipts do not format well. As such we currently advise only the use of a Mac based print server with iPads. (or using Airprint compatible laser or deskjet printers). We are working on a solution to this, using native iOS clients.

Android

Vend works great with Android versions Honeycomb and above. We recommend screen sizes above 10inch. Please note that printing from Android via Cloud Print is unfortunately not yet supported by any brands of thermal receipt printers. So while Android will work great as a standalone POS, for email or no receipts, it will not currently possible to set up like a traditional Cash Register / Printer / Drawer.

How it works: Reward Redemption

Reward redemption is a fairly simple process which provides the flexibility for the business to decide how they wish to pursue it.

From an design perspective, Gravy is designed so that upon redemption on the users smartphone a pin number must be entered.

This Pin is a secret pin you can setup under the settings menu of the business backend Located Here

This is designed so that at the Point of Sale the cashier notes what the reward is, and confirms redemption by entering the pin on the phone for the customer.

Once confirmed the Cashier can then provide the reward and the points are redeemed from the users account.  If the user has insuffcient points, then the reward will not be redeemed it’s important to ensure once the pin is entered that the reward is redeemed successfully.

How it works: Vend Integration



Gravy Vend Integration Explained
Last Updated: 04/01/2013

What the Vend Integration Does?

Vend Integration allows members to add points to their account without having to scan a price tier code(QR Code).  When a sale is processed in vend, the sale is matched up with the member in gravy and points are automatically assigned to the member.  This effectively simplifies the loyalty process.


How To: The Process

Firstly, I enable vend integration under the business settings tab for my business and put in my credentials..

 

Once enabled I make sure I have price tiers setup so that any sales in vend can match up to the price tiers.


Note the Ultimate Tier has a range of $4.50 to $12.00 and awards 50 points.

Finally there needs to be at least one member in my loyalty program.

There are a number of ways to do this, but for this example I have viewed my top customer report and I can see Jenson Button has made 12 visits to my store this month and has 1150 points.
Note Jenson’s email address jenson@button.com.


So now I go into my vend store and make a sale.  Note, I’m going to set it so the customer’s email is jenson@button.com.

 

 

 

Now that that’s done on the next scheduled server synchronisation, the server will grab all the sales from my vend account since it was last run, it will find a sale of $10.40 from jenson@button.com, determine the price tier (which in this example is the Ultimate tier) and then add

-          The Member Points, so for the Ultimate tier it’s worth 50 points so it’ll add 50 points to the member’s points balance

-          A “SPEND” Event in the member’s history.  Every time the member completes an event, whether it be a facebook checkin, referral or in this case a spend, it’s recorded in the loyalty database.

 

 

This process happens for all businesses with vend integration enabled and all members that have the business set as a favourite business.


That’s It!

 

How it works: Price Tiers Explained

Price Tiers are the price function of the Gravy Loyalty Platform so it’s important to understand how they work and make the most out of them for your business.

Check out this video below to get started with Price Tiers.

 

Quick Start Guide: Get Setup in 4 steps!



Making a quick start to Gravy

This Guide gives you some quick tips on how to start using Gravy straight away.

 

1.    The Price Tiers are the key to your loyalty program working, make sure you think about them and set them up correctly.  It’s important to start with a baseline and know what you’re customers currently spend on average, then set a target spend, for example the average spend might be $20 and you might aim for $30.  Setup your price tiers with this in mind, encourage the target spend by offering more points disproportionally for that tier.  This is the basic principal around the Price Tier System.

2.    One you have the tiers setup, Go to print material and print the Price Tier QR Codes.  If you haven’t already it might be a good time to upload your business logo under the settings tab so that on the Gravy app and the print material your logo shows up.

3.    Importantly, setup some rewards, rewards can be whatever you want them to be.  It’s important with designing rewards that you make some available that are easily achievable (so the program to the customer looks good and practical) but also make sure you have some high value rewards there also so a customer can save up for a reward if they want.  A good range of rewards will be important to your programs success.  Once the program has been active for a little while, you can use the reward popularity report to refine your rewards.

4.    Lastly, you’ll need to setup a pin number for reward redemption(under settings tab, pin for reward redemption), this is used so that at the POS, the cashier enters the pin to confirm the redemption of a reward with the app, otherwise users could accidently redeem rewards themself without actually getting the reward.

That’s it!

Adding your custom app to the app stores

OK, So you’ve made your first custom app and you’ve downloaded it from the Gravy Backend! Great! Now you’re ready to get it out into the world.

Hardware (1)

Recommended Hardware, Peripherals & Computer Specs

The beauty of Gravy is that it will run on almost any web enabled device out there. This means it can run on both Windows or Apple based computers as well as tablets such as the Ipad, all you need is a data connection!

For example setup guides and full details on installing and configuring receipt printers, barcode printers etc, please browse our Hardware Forums

Below we have put together a quick checklist containing the recommended specs that your hardware should have to ensure you get the most out of Vend! For a detailed current spec sheet, please download and use the attached guide document.

Please note that though Gravy is compatible with wide range of devices and tablets, each type of hardware and OS has different compatibility with peripheral hardware, such as thermal printers, scanners, cash drawers etc. Please carefully check the guideline below before purchasing hardware, to ensure everything will work together.

Windows & Apple Computers

Operating system

Windows

We recommend using Windows 7, Gravy also works well with both Windows Vista and XP

Apple

We recommend using Lion, Snow Leopard or Leopard

Linux

Vend is compatible with most linux packages, running a graphical interface and Chrome. Printing set up may vary, depending on availability of manufacturer drivers for your OS.

Browser

We recommend using Google Chrome as your default web browser for Vend, here’s why…

Hardware

CPU

A high end single core or any dual/quad core Intel or AMD processor will keep your system running nice and quick, These can be found in most computers that were released in the last 5 years.

RAM

We recommend having at least 2GB of RAM (or higher) just to make sure your system has enough memory to cope with anything you might through at it.

Please note, if you are running Google Chrome (or any modern web browser) on older computers, with insufficient CPU or RAM, performance will be noticeably less responsive.

Hard Drive

Vend is a web based app that runs in the cloud, this means no big installation files or databases to store on your hard drive. The size of your hard drive is completely up to you and is dependent on what else you intend to use your computer for.

Peripherals

Touchscreen

Vend will work well with any size or brand of touchscreen, but the price varies from consumer models up to more robust ELO model touch screens designed for high turnover environments.

Mouse & Keyboard

We recommend including a keyboard and number pad for quick searching and quantity adjustments

Receipt Printers & Cash Drawers

We recommend Star or Epson brand USB receipt printers, which are robust, fast and work well with Vend. We have good support docs on configuring Star printers for Mac and Windows.  If plan to use a cash drawer, ensure the printer has an RJ12 port, which, when configured correctly, will open the drawer after printing a receipt.

Please ensure you choose a USB printer with full and current manufacturer drivers for your operating system or device. Older COM PORT printers & scanners without current drivers, or printers configured to work with OPOS or other native (non operating system) drivers may not be USB compatible, and tricky to configure.

The easy test is.. if you can print to your printer it from Word, or Notepad, you can print to it from Vend.

As a rule if you can print to it from notepad or text edit, or scan a barcode into notepad or text edit, it should work with Vend. 

If choosing a tablet, please check our help guides on printing to thermal printers from Tablets. Only Windows tablets will natively support thermal printers. iOS tablets can be configured to print to a Star or Epson printer, but only using a Mac Mini or MacBook as a print ‘server’

any model of cash drawer should be fine, provided it’s RJ12 compatible.

Barcode Labels & Scanners 

We recommend Zebra brand label printers on Windows operating system with full current drivers installed. For barcode scanning, any compatible, multi code format USB (plug & play) barcode scanner will work with Vend.  Price varies depending on build quality, and robustness. A basic USB scanner will work fine. Bluetooth scanners are also a great option for use with tablet computers.

Tablets

Windows 7

Vend works very well on Windows 7 tablets. Running full screen chrome, these tablets are USB and Wifi compatible, and you can install full drivers for thermal printers, such as the Star TSP100 which will allow you to operate a receipt printer and cash drawer from a tablet computer. We recommend screen sizes above 10inch.

iPad

Vend is optimised for the iPad. You can print to a thermal printer & cash draw via a Mac OS X 10.5 + Mac Mini or Mac Book, acting as a print server and running Collobos FingerPrint. Please read this detailed setup guide.

Please note at this stage we have not produced in testing a satisfactory iPad / Receipt Printer / Cash Drawer setup using a Windows based print server. Windows does not gracefully respect print sizes sent from iOS devices, and tends to print very long receipts with much white space. The printer will print, and the draw will open, but the receipts do not format well. As such we currently advise only the use of a Mac based print server with iPads. (or using Airprint compatible laser or deskjet printers). We are working on a solution to this, using native iOS clients.

Android

Vend works great with Android versions Honeycomb and above. We recommend screen sizes above 10inch. Please note that printing from Android via Cloud Print is unfortunately not yet supported by any brands of thermal receipt printers. So while Android will work great as a standalone POS, for email or no receipts, it will not currently possible to set up like a traditional Cash Register / Printer / Drawer.

News (1)

Recommended Hardware, Peripherals & Computer Specs

The beauty of Gravy is that it will run on almost any web enabled device out there. This means it can run on both Windows or Apple based computers as well as tablets such as the Ipad, all you need is a data connection!

For example setup guides and full details on installing and configuring receipt printers, barcode printers etc, please browse our Hardware Forums

Below we have put together a quick checklist containing the recommended specs that your hardware should have to ensure you get the most out of Vend! For a detailed current spec sheet, please download and use the attached guide document.

Please note that though Gravy is compatible with wide range of devices and tablets, each type of hardware and OS has different compatibility with peripheral hardware, such as thermal printers, scanners, cash drawers etc. Please carefully check the guideline below before purchasing hardware, to ensure everything will work together.

Windows & Apple Computers

Operating system

Windows

We recommend using Windows 7, Gravy also works well with both Windows Vista and XP

Apple

We recommend using Lion, Snow Leopard or Leopard

Linux

Vend is compatible with most linux packages, running a graphical interface and Chrome. Printing set up may vary, depending on availability of manufacturer drivers for your OS.

Browser

We recommend using Google Chrome as your default web browser for Vend, here’s why…

Hardware

CPU

A high end single core or any dual/quad core Intel or AMD processor will keep your system running nice and quick, These can be found in most computers that were released in the last 5 years.

RAM

We recommend having at least 2GB of RAM (or higher) just to make sure your system has enough memory to cope with anything you might through at it.

Please note, if you are running Google Chrome (or any modern web browser) on older computers, with insufficient CPU or RAM, performance will be noticeably less responsive.

Hard Drive

Vend is a web based app that runs in the cloud, this means no big installation files or databases to store on your hard drive. The size of your hard drive is completely up to you and is dependent on what else you intend to use your computer for.

Peripherals

Touchscreen

Vend will work well with any size or brand of touchscreen, but the price varies from consumer models up to more robust ELO model touch screens designed for high turnover environments.

Mouse & Keyboard

We recommend including a keyboard and number pad for quick searching and quantity adjustments

Receipt Printers & Cash Drawers

We recommend Star or Epson brand USB receipt printers, which are robust, fast and work well with Vend. We have good support docs on configuring Star printers for Mac and Windows.  If plan to use a cash drawer, ensure the printer has an RJ12 port, which, when configured correctly, will open the drawer after printing a receipt.

Please ensure you choose a USB printer with full and current manufacturer drivers for your operating system or device. Older COM PORT printers & scanners without current drivers, or printers configured to work with OPOS or other native (non operating system) drivers may not be USB compatible, and tricky to configure.

The easy test is.. if you can print to your printer it from Word, or Notepad, you can print to it from Vend.

As a rule if you can print to it from notepad or text edit, or scan a barcode into notepad or text edit, it should work with Vend. 

If choosing a tablet, please check our help guides on printing to thermal printers from Tablets. Only Windows tablets will natively support thermal printers. iOS tablets can be configured to print to a Star or Epson printer, but only using a Mac Mini or MacBook as a print ‘server’

any model of cash drawer should be fine, provided it’s RJ12 compatible.

Barcode Labels & Scanners 

We recommend Zebra brand label printers on Windows operating system with full current drivers installed. For barcode scanning, any compatible, multi code format USB (plug & play) barcode scanner will work with Vend.  Price varies depending on build quality, and robustness. A basic USB scanner will work fine. Bluetooth scanners are also a great option for use with tablet computers.

Tablets

Windows 7

Vend works very well on Windows 7 tablets. Running full screen chrome, these tablets are USB and Wifi compatible, and you can install full drivers for thermal printers, such as the Star TSP100 which will allow you to operate a receipt printer and cash drawer from a tablet computer. We recommend screen sizes above 10inch.

iPad

Vend is optimised for the iPad. You can print to a thermal printer & cash draw via a Mac OS X 10.5 + Mac Mini or Mac Book, acting as a print server and running Collobos FingerPrint. Please read this detailed setup guide.

Please note at this stage we have not produced in testing a satisfactory iPad / Receipt Printer / Cash Drawer setup using a Windows based print server. Windows does not gracefully respect print sizes sent from iOS devices, and tends to print very long receipts with much white space. The printer will print, and the draw will open, but the receipts do not format well. As such we currently advise only the use of a Mac based print server with iPads. (or using Airprint compatible laser or deskjet printers). We are working on a solution to this, using native iOS clients.

Android

Vend works great with Android versions Honeycomb and above. We recommend screen sizes above 10inch. Please note that printing from Android via Cloud Print is unfortunately not yet supported by any brands of thermal receipt printers. So while Android will work great as a standalone POS, for email or no receipts, it will not currently possible to set up like a traditional Cash Register / Printer / Drawer.

Using Gravy (5)

Recommended Hardware, Peripherals & Computer Specs

The beauty of Gravy is that it will run on almost any web enabled device out there. This means it can run on both Windows or Apple based computers as well as tablets such as the Ipad, all you need is a data connection!

For example setup guides and full details on installing and configuring receipt printers, barcode printers etc, please browse our Hardware Forums

Below we have put together a quick checklist containing the recommended specs that your hardware should have to ensure you get the most out of Vend! For a detailed current spec sheet, please download and use the attached guide document.

Please note that though Gravy is compatible with wide range of devices and tablets, each type of hardware and OS has different compatibility with peripheral hardware, such as thermal printers, scanners, cash drawers etc. Please carefully check the guideline below before purchasing hardware, to ensure everything will work together.

Windows & Apple Computers

Operating system

Windows

We recommend using Windows 7, Gravy also works well with both Windows Vista and XP

Apple

We recommend using Lion, Snow Leopard or Leopard

Linux

Vend is compatible with most linux packages, running a graphical interface and Chrome. Printing set up may vary, depending on availability of manufacturer drivers for your OS.

Browser

We recommend using Google Chrome as your default web browser for Vend, here’s why…

Hardware

CPU

A high end single core or any dual/quad core Intel or AMD processor will keep your system running nice and quick, These can be found in most computers that were released in the last 5 years.

RAM

We recommend having at least 2GB of RAM (or higher) just to make sure your system has enough memory to cope with anything you might through at it.

Please note, if you are running Google Chrome (or any modern web browser) on older computers, with insufficient CPU or RAM, performance will be noticeably less responsive.

Hard Drive

Vend is a web based app that runs in the cloud, this means no big installation files or databases to store on your hard drive. The size of your hard drive is completely up to you and is dependent on what else you intend to use your computer for.

Peripherals

Touchscreen

Vend will work well with any size or brand of touchscreen, but the price varies from consumer models up to more robust ELO model touch screens designed for high turnover environments.

Mouse & Keyboard

We recommend including a keyboard and number pad for quick searching and quantity adjustments

Receipt Printers & Cash Drawers

We recommend Star or Epson brand USB receipt printers, which are robust, fast and work well with Vend. We have good support docs on configuring Star printers for Mac and Windows.  If plan to use a cash drawer, ensure the printer has an RJ12 port, which, when configured correctly, will open the drawer after printing a receipt.

Please ensure you choose a USB printer with full and current manufacturer drivers for your operating system or device. Older COM PORT printers & scanners without current drivers, or printers configured to work with OPOS or other native (non operating system) drivers may not be USB compatible, and tricky to configure.

The easy test is.. if you can print to your printer it from Word, or Notepad, you can print to it from Vend.

As a rule if you can print to it from notepad or text edit, or scan a barcode into notepad or text edit, it should work with Vend. 

If choosing a tablet, please check our help guides on printing to thermal printers from Tablets. Only Windows tablets will natively support thermal printers. iOS tablets can be configured to print to a Star or Epson printer, but only using a Mac Mini or MacBook as a print ‘server’

any model of cash drawer should be fine, provided it’s RJ12 compatible.

Barcode Labels & Scanners 

We recommend Zebra brand label printers on Windows operating system with full current drivers installed. For barcode scanning, any compatible, multi code format USB (plug & play) barcode scanner will work with Vend.  Price varies depending on build quality, and robustness. A basic USB scanner will work fine. Bluetooth scanners are also a great option for use with tablet computers.

Tablets

Windows 7

Vend works very well on Windows 7 tablets. Running full screen chrome, these tablets are USB and Wifi compatible, and you can install full drivers for thermal printers, such as the Star TSP100 which will allow you to operate a receipt printer and cash drawer from a tablet computer. We recommend screen sizes above 10inch.

iPad

Vend is optimised for the iPad. You can print to a thermal printer & cash draw via a Mac OS X 10.5 + Mac Mini or Mac Book, acting as a print server and running Collobos FingerPrint. Please read this detailed setup guide.

Please note at this stage we have not produced in testing a satisfactory iPad / Receipt Printer / Cash Drawer setup using a Windows based print server. Windows does not gracefully respect print sizes sent from iOS devices, and tends to print very long receipts with much white space. The printer will print, and the draw will open, but the receipts do not format well. As such we currently advise only the use of a Mac based print server with iPads. (or using Airprint compatible laser or deskjet printers). We are working on a solution to this, using native iOS clients.

Android

Vend works great with Android versions Honeycomb and above. We recommend screen sizes above 10inch. Please note that printing from Android via Cloud Print is unfortunately not yet supported by any brands of thermal receipt printers. So while Android will work great as a standalone POS, for email or no receipts, it will not currently possible to set up like a traditional Cash Register / Printer / Drawer.

How it works: Vend Integration



Gravy Vend Integration Explained
Last Updated: 04/01/2013

What the Vend Integration Does?

Vend Integration allows members to add points to their account without having to scan a price tier code(QR Code).  When a sale is processed in vend, the sale is matched up with the member in gravy and points are automatically assigned to the member.  This effectively simplifies the loyalty process.


How To: The Process

Firstly, I enable vend integration under the business settings tab for my business and put in my credentials..

 

Once enabled I make sure I have price tiers setup so that any sales in vend can match up to the price tiers.


Note the Ultimate Tier has a range of $4.50 to $12.00 and awards 50 points.

Finally there needs to be at least one member in my loyalty program.

There are a number of ways to do this, but for this example I have viewed my top customer report and I can see Jenson Button has made 12 visits to my store this month and has 1150 points.
Note Jenson’s email address jenson@button.com.


So now I go into my vend store and make a sale.  Note, I’m going to set it so the customer’s email is jenson@button.com.

 

 

 

Now that that’s done on the next scheduled server synchronisation, the server will grab all the sales from my vend account since it was last run, it will find a sale of $10.40 from jenson@button.com, determine the price tier (which in this example is the Ultimate tier) and then add

-          The Member Points, so for the Ultimate tier it’s worth 50 points so it’ll add 50 points to the member’s points balance

-          A “SPEND” Event in the member’s history.  Every time the member completes an event, whether it be a facebook checkin, referral or in this case a spend, it’s recorded in the loyalty database.

 

 

This process happens for all businesses with vend integration enabled and all members that have the business set as a favourite business.


That’s It!

 

How it works: Price Tiers Explained

Price Tiers are the price function of the Gravy Loyalty Platform so it’s important to understand how they work and make the most out of them for your business.

Check out this video below to get started with Price Tiers.

 

Quick Start Guide: Get Setup in 4 steps!



Making a quick start to Gravy

This Guide gives you some quick tips on how to start using Gravy straight away.

 

1.    The Price Tiers are the key to your loyalty program working, make sure you think about them and set them up correctly.  It’s important to start with a baseline and know what you’re customers currently spend on average, then set a target spend, for example the average spend might be $20 and you might aim for $30.  Setup your price tiers with this in mind, encourage the target spend by offering more points disproportionally for that tier.  This is the basic principal around the Price Tier System.

2.    One you have the tiers setup, Go to print material and print the Price Tier QR Codes.  If you haven’t already it might be a good time to upload your business logo under the settings tab so that on the Gravy app and the print material your logo shows up.

3.    Importantly, setup some rewards, rewards can be whatever you want them to be.  It’s important with designing rewards that you make some available that are easily achievable (so the program to the customer looks good and practical) but also make sure you have some high value rewards there also so a customer can save up for a reward if they want.  A good range of rewards will be important to your programs success.  Once the program has been active for a little while, you can use the reward popularity report to refine your rewards.

4.    Lastly, you’ll need to setup a pin number for reward redemption(under settings tab, pin for reward redemption), this is used so that at the POS, the cashier enters the pin to confirm the redemption of a reward with the app, otherwise users could accidently redeem rewards themself without actually getting the reward.

That’s it!

Adding your custom app to the app stores

OK, So you’ve made your first custom app and you’ve downloaded it from the Gravy Backend! Great! Now you’re ready to get it out into the world.